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Privacy policy

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Karunyaa respects your concerns about privacy. This Privacy Policy (“Policy”) is intended to provide information about the practices of our company regarding the collection, use, sharing, and protection of information. The company reserves the right to modify or update this policy from time to time, and such modified or updated policy shall become effective upon publication on this website. We encourage you to read the policy carefully while using this website to confirm that you understand and agree to its terms.

If you have any questions about this policy or other policies, please contact us at karunyaabykaruna@gmail.com.

This policy describes the personal information we collect through our website, mobile application, Smart TV Application, IVR & Community Forum that reference this policy (together “Karunyaa Services”), how such information may be used, with whom it may be shared, the measures taken by Karunyaa to safeguard such personal information, and how you can contact to know about our privacy practices.

We collect your personal information through our website, mobile app, Smart TV App, IVR & Community Forum to fulfill your orders and continually improve our products and services. Your transaction history and the personal information you provide voluntarily on our website and applications are stored securely in our customer database along with customer information received from other sources.

The following are the types of personal information we collect:

  • Information You Give Us

    • Contact information (such as name, telephone number, email address, billing address, shipping address)

    • Other personal information contained in content you choose to submit (such as information submitted in a Sign-Up form, Account Profile, and/or Marketplace Warranty Program form)

  • Automatic Information

In addition, when you use Karunyaa services, we may obtain certain information by automated means, such as cookies, web server logs, and web beacons. The information collected in this manner may include IP addresses, operating systems type, browser type, domain, and other system settings. Like most retail websites, we use “cookies,” which are pieces of data given to your browser that allow our site to identify you when you access our site. While some concern has been expressed over the privacy implications of cookies, it is important for you to understand that cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of Internet users now appreciate cookies as a convenience feature for shopping online

  • A “cookie” is a text file, including any modified form thereof, such as HTML5 Local Storage, that websites send to a visitor’s computer or another Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies, you may not be able to use all the features of our website. Our website is not designed to respond to “do not track” signals received from browsers.

We may use third-party web analytics services on our website, such as those of Google Analytics. These services help us analyze how users use the website. The information collected for this purpose (including your IP Address, geolocation, and other information collected by automated means) will be disclosed to or collected directly by these service providers. To learn about opting out of Google Analytics, you may visit http://tools.google.com/dlpage/gaoptout

The providers of other third-party plug-ins on our website, such as social sharing tools, may use automated means to collect information regarding your use of the website and your interactions with the plug-ins. This information is subject to the privacy policies or notices of the plug-in providers and is not subject to this policy. We are not responsible for these providers’ information practices.​

Our website presently does not store your credit card information, and any of your credit card information that may be stored in other Karunyaa systems is protected by firewalls.

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HOW WE USE THE INFORMATION WE OBTAIN
We may use the information you provide to –

  • Fulfill your orders, respond to your requests, customizing future shopping.

  • Manage your Karunyaa Account.

  • Send you news updates, promotional materials, and other communications.

  • Operate, evaluate and improve our business (including enhancing and improving our services; managing our communications; performing data analytics; and performing other internal functions).

  • Protect against, identify and prevent fraud and other unlawful activities, claims, and other liabilities.

  • Comply with applicable legal requirements, industry standards, and our own policies and terms.

We also may use the information in other ways for which we provide specific notice at the time of collection. 

We may use information obtained online through cookies, web beacons, and other automated means for purposes such as (i) customizing our visitors’ visits to the website, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse the website, and (iii) understanding the manner in which our visitors browse the website. We also use this information to help diagnose technical and service problems, to administer the website, identify visitors to the website and gather demographic information about our visitors. We use clickstream data to determine how much time visitors spend on web pages of the website, how visitors navigate through the website, and how we may tailor the website to better meet the needs of our visitors.

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INTERNET-BASED ADVERTISING

On the website, Karunyaa may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of the policy provides details and explains how to exercise your choices.
You may see certain advertisements on other websites because Karunyaa participates in advertising networks. Advertising networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including using cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our advertising networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on the website and on third-party websites that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts.

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SHARING OF INFORMATION
We do not sell or otherwise disclose personal information we collect about you, except as described in this policy. We may share your personal information with service providers who perform services on our behalf based on our instructions.

Third-Party Service Providers

We employ other companies to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, and processing payments. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

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HOW WE PROTECT PERSONAL INFORMATION
We maintain procedural, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.

  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

It is important for you to be protected against unauthorized access to your password and to your computer, devices and applications. Be sure to sign off from all websites and apps when using a shared computer.

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UPDATES TO PRIVACY POLICY

This policy may be updated periodically, without prior notice to you, to reflect changes in our personal information practices.

YOUR OPTIONS

  • You can access your information, including your name, address, payment options, profile information, order history, in the “My Account” section of the website/app. You can also add or update certain information.

  • Many Karunyaa Services also include settings that provide you with options to change how your information is being used.

  • You may contact us to remove your information from our mailing lists/update your preferences or submit a request.

  • As per applicable law, you may also have the right to know how we collect and use your personal information, to request access to or delete your personal data. If you wish to do so, please contact us on the email or number provided in the “How to Contact Us” section of this policy.

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ELIGIBILITY TO USE OUR SERVICES

Karunyaa services are strictly intended for use by individuals over the age of 18 only. Use or operation of Jaipurbasta services by any person who is under the age of 18 is a violation of this policy.

Should we inadvertently acquire personal information or other information from users under the age of 18, we will not knowingly provide this data to any third party for any purpose. If a child does provide us with personal information over Karunyaa services, a parent or guardian of that child may contact us and upon notification, we will delete from our records any information collected.

By accessing or using Karunyaa services you represent and warrant that: (1) you are not a child as per by the laws of your country; (2) you are legally permitted to use Karunyaa services;(3) your use of Karunyaa services has not previously been suspended or revoked; and (4) your use of Karunyaa services is allowed by and is in compliance with any and all applicable laws and regulations.

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HOW TO CONTACT US

If you have any questions or comments about this policy or if you would like us to update your information your preferences, please contact us at karunyaabykaruna@gmail.com or directly dm us on instagram.

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