Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

For any queries regarding return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at karunyaabykaruna@gmail.com  or you can directly dm us on instagram. If your return is accepted, we’ll send you a return shipping label and our courier service will directly collect the package from your doorstep and we will also send instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at karunyaabykaruna@gmail,com or dm us on our instagram.

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We are happy to share about the Return policy offered to our customers. Please adhere to our Simple Returns policy below for eligibility.

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• We should receive the product(s) back within 10 days of the dispatch date to receive a refund. You may return any product for any reason in these 10 days if the product returned is unused and in its original packaging.

• All products packaging (boxes, instructions etc.) and when applicable certificates of authenticity, grading, and appraisal should be attached with the item.

• Ensure the outer packaging for your return product(s) is suitable protection for transit to our return address.

• Any product that has been personalized or altered from its original state cannot be returned.

• Shipping and handling charges from your original order are nonrefundable unless the item is determined to have a manufacturing defect by our Returns Department.

• All refunds will be returned to the previous payment method the customer initially used at the time of ordering.

• All items purchased through the Online Auction and Clearance sections of the website, and during any Clearance Event are final and non-refundable.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please make an unboxing video so that we can go further with the replacement after you receive your package so claim the refund.

 

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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